At Spirit & Sand, we are committed to protecting your privacy and ensuring the confidentiality of your personally identifiable information (PII). This policy outlines how we collect, use, and protect your information while providing our housing support and community outreach services.
We may collect the following types of information from you, which are necessary to deliver our housing support and community outreach services:
Spirit & Sand collects this information to:
At Spirit & Sand, we use SMS to provide important updates, confirmations, and other service-related communications. These messages are designed to help facilitate your housing journey and are not promotional in nature.
We obtain consent verbally during our initial consultations. By providing your phone number, you agree to receive SMS communications from Spirit & Sand related to our services. Consent is implied if you initiate a conversation via SMS. You may receive messages for the following purposes:
By opting into SMS communications, you acknowledge that message & data rates may apply. To opt out of receiving SMS messages at any time, reply with “STOP” to any message from Spirit & Sand. You may opt back in by replying “START.” If you need assistance, reply “HELP” or contact us at support@spiritandsand.org.
We retain the information we collect for as long as it is necessary to provide housing support and community outreach services. This includes any housing-related history, preferences, contact information, and the history of SMS conversations between you and Spirit & Sand. Our standard retention period for this data is seven years. After this period, or once the information is no longer needed, we securely delete or anonymize it.
To protect your personal information, we implement various security measures, including encryption where applicable, and restrict access to personal data, including contact information and conversation history, to authorized personnel only.
We may share your information with trusted third-party service providers who assist us directly in delivering housing-related services. These third parties may include landlords, housing authorities, and case management services relevant to your housing needs. All third-party providers are required to maintain confidentiality and use your information solely for the purposes of assisting Spirit & Sand in providing services. Personally Identifiable Information (or PII) will not be shared or sold to third parties for the purpose of marketing.
SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
Our SMS communications comply with carrier regulations, including CTIA guidelines, to ensure your personal data is protected. We take measures to protect the security and confidentiality of any personal data you provide. This includes using encryption where applicable and limiting access to personal information to authorized personnel.
You have the right to request access to your personal data, correct any inaccuracies, and request deletion of your information from our systems. Please contact us at support@spiritandsand.org for any inquiries regarding your data.
We reserve the right to update this Privacy Policy at any time. Changes will be reflected on this page, and we encourage you to review it periodically.
If you have any questions or concerns about this Privacy Policy, please contact us at support@spiritandsand.org.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.